Refund Policy

Thank you for choosing We strive to provide you with the best gaming experience and customer satisfaction. Please review our refund policy below for information on refunds, exchanges, and returns.

  1. Digital Products:
    • a. All sales of digital products, including game downloads, DLCs (downloadable content), in-game currency, and virtual items, are final and non-refundable.
    • b. In the event of technical issues or problems with accessing or downloading digital products, please contact our customer support team for assistance.
  2. Physical Products:
    • a. If you have purchased a physical product, such as a game disc or console accessory, and it is defective or damaged upon receipt, please contact our customer support team within 14 days of receiving the item.
    • b. We may require photographic evidence or a return of the defective or damaged item, depending on the circumstances, before issuing a refund or exchange.
    • c. Refunds or exchanges for physical products will be processed upon our receipt and verification of the returned item.
  3. Pre-Owned Games:
    • a. Pre-owned games purchased from are thoroughly tested and guaranteed to be in working condition.
    • b. In the event that a pre-owned game does not function properly, please contact our customer support team within 14 days of receiving the game for assistance or a possible refund or exchange.
  4. Refund Method:
    • a. Refunds will be issued in the original form of payment used for the purchase.
    • b. Please allow 10 days for the refund to be processed and reflect in your account. The exact timing may depend on your payment provider.
  5. Exceptions:
    • a. There may be instances where certain products or promotions are non-refundable. Any exceptions will be clearly stated at the time of purchase.
    • b. Subscriptions or memberships to services offered on may have specific refund policies outlined within their respective terms and conditions.
    • c. Software Keys: Refunds are generally not provided for software keys or activation codes that have been delivered or redeemed. It is essential to verify system compatibility and activation requirements before making a purchase.
    • d. Pre-Order Cancellations: Pre-orders for games or products are subject to specific terms and conditions. Once a pre-order has been processed, cancellations may not be possible, or there may be specific cancellation deadlines. Please review the pre-order terms and conditions for more details.
    • e. Limited-Time Offers: Some products or promotions may be labeled as “final sale,” “clearance,” or “non-refundable” due to their heavily discounted nature. These items are not eligible for refunds unless they are defective or damaged upon receipt.
    • f. In-Game Purchases: Refunds for in-game purchases, such as virtual currency or items, are generally not available once the transaction is completed. Please review your purchase carefully before confirming.
    • g. Gift Cards or Vouchers: Refunds are not provided for gift card or voucher purchases. Gift cards and vouchers are non-refundable and cannot be exchanged for cash or other products.
    • h. Third-Party Purchases: Some products or services available on may be provided by third-party sellers or vendors. In such cases, refund policies may vary, and it is recommended to review the specific refund policy provided by the third-party seller before making a purchase.
  6. Policy Changes:
    • a. We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on the Website.
    • b. It is your responsibility to review the refund policy periodically to stay informed about any updates or changes.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with your purchases from

Last Updated: 2 June 2023